AI Automation · Voice
Answer every call, even when you can't.
An AI voice agent answers inbound calls, handles routine enquiries, books appointments and passes anything complex to a person, with a summary of the call.
Voice automation
AI voice agents that answer calls, qualify callers and book appointments.
Start a Automations project →A call, from answer to outcome
- 00:00 Call answered by the voice agent, which says it is an automated assistant.
- 00:12 Caller asks to book a consultation for a website review.
- 00:40 Agent offers Tuesday at 10am. Caller accepts.
- 00:58 Booking confirmed by text. Summary sent to the team.
Illustrative example, not a completed client project. Real flows are written around each business.
Where it helps
- Answer calls outside opening hours or during busy periods
- Handle routine enquiries and screen leads
- Book, change or confirm appointments
- Pass urgent or complex calls to a person, with a summary
- Send a call summary or transcript to your team
How it works
- Map: we review how calls come in and what they need.
- Build: we set up the voice agent, call flows and integrations.
- Test: we run recorded test calls, including handoff.
- Launch: the agent takes calls, with a clear route to a person.
- Refine: we review call summaries and improve the flows.
Requirements and limits
- Voice provider and telephony charges, billed separately.
- Consent and recording rules, including any disclosure your location requires.
- A human handoff for urgent, sensitive or unusual calls.
- No promise that the agent always understands callers or handles every situation.
Pricing
Setup fee: [£ amount to be confirmed]. Monthly fee: [£ amount to be confirmed], covering hosting, monitoring and call-flow refinements. Telephony and voice usage charges are separate. Final figures are quoted after a scoping call.
Questions
Do callers know it's an AI?
Yes. The agent introduces itself as an automated assistant and can transfer the call to a person.
Are calls recorded?
Only if you choose it and the call flow includes the required notice. We set this up with you before launch.
Can it take a message if nobody is available?
Yes. It can take a message, book a callback or pass a summary to your team.